Refund policy

Thank you for shopping with NATURAL VITALITY. We appreciate your trust in our store and strive to provide a positive shopping experience. Please review the following policy for information about returns, refunds, and exchanges.

1. Return Eligibility

We accept return requests within 30 days of delivery, subject to the conditions outlined below.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Products must be returned in their original packaging, including all included components.

  • Proof of purchase or a valid order number must be provided.

  • Products must meet applicable return and hygiene requirements.

Certain products may not be eligible for return due to their nature or applicable health and safety requirements.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been opened or used, where return restrictions apply.

  • Items marked as final sale.

  • Products damaged after delivery due to improper handling.

  • Items that do not meet applicable hygiene or safety requirements.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact our customer support team:

Email: sydh77892@gmail.com

Please provide the following information:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos of the product, if it arrived damaged or incorrect.

Our team will review your request and provide return instructions.

Please wait for return authorization and instructions before sending any item back.

4. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing. Actual posting times may vary depending on your payment provider or financial institution.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the affected item. We will review the issue and work with you to determine an appropriate resolution.

6. Exchanges

If you would like to exchange an eligible product, please contact us by email.

Exchanges are subject to product availability and applicable return conditions.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

8. Contact Information

For questions about returns, refunds, or exchanges, please contact:

NATURAL VITALITY
Email: sydh77892@gmail.com